Automated Quality Control

Evaluate and score customer interactions to identify risk and track performance while always improving the customer experience.

Increase your NPS with automated quality control

Scoring across every channel

Voice isn't the only type of interaction you should be scoring, track performance through other channels like chat and email too

Unlimited interaction metrics

Create as many scorecards as you need and apply them all to a single interaction to track a wide variety of metrics

Incorporate into real time decision making

Feed into visualizations or reactions to better inform your team or to automate the configuration of your contact centers

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